Scenario

A staff member is feeling threatened while in consult with an aggressive client, they hit the DuressAlert button installed on their screen. This then sends out an immediate message alerting all users who have DuressAlert installed on their PC’s who is in Duress and what room they are in. As soon as one responder selects their notification, the initiating staff member icon changes colour ideantifying to them help is on the way. The situation is the taken care of quickly, discreetly and safely.

Benefits

  • Duress Alert is low cost
  • The button can be hit easily making it easy to use and manage
  • Compliance requirements for OH&S, accreditation and RACGP safety standards are met
  • Quick and Easy installation on your server by one of our specialised technicians
  • Discreet alarm raised without the aggressor being aware
  • Rapid Response to prevent escalation of an incident
  • Discreet button placed wherever you choose on your screen
  • Can set a keyboard hot key

Duress Alert Solution for Health

Duress Alarm is an innovative Duress / Panic alarm that utilises the computers and networks already in place in your health practice. Duress Alert ticks off your requirements around accreditation, ensures your meeting your legal OH&S requirements and gives your staff the confidence to practice without worrying about what might happen.

About the DuressAlert Solution

DuressAlert is a pc based panic alarm system.
Installation of DuressAlert uses the local area network (LAN) to communicate with each other. DuressAlert system runs as software, utilising the existing computer network.

There are two options available to install the license:
1. If located localy to ITD Melbourne one of our specialised technicians will attend your site to initiate and install the license. The technician would need to install the license to your server and apply the application to some of your PC’s/MAC’s depending on what computers you are using. Installation is quite quick and should only take around 15-20 minutes.

2. We can liaise with your current IT provider to schedule a team view session at a mutually convenient time to remotely install the solution to your server and computers.

DuressAlert Features

  • Silent response inbuilt.
  • Email alert.
  • Instant network notification.
  • Instant staff notification.
  • Configurable user preferred duress messages.
  • Terminal services compatible with Windows and Mac.
  • Full duress logging.
  • Service based server component.
  • Customisable hot key.
  • Quick and easy installment.
  • Auto reconnect for network disruption.
  • Local Australian support.

Where else it can work

Scenario 1

A staff member in Centrelink has an aggressive customer who is raising there voice, the staff member asks them to leave and tries to get the attention of security. This isn’t working so they simply click there selected hot key sending out an immediate notification to all other staff members notify them that they are in Duress and need help. Immediately, a responder selects their notification which then changes the colour of the senders alert and sends a notification informing them help is on the way. The situation is handled quickly, discreetly and safely.

Scenario 2

The receptionist in a large office building has an angry worker at the front desk who keeps raising there voice making the receptionist feel threatened. With one simple click they click the small green button on the computer screen alerting other staff members plus the manager of the team, almost straight after they get another alert assuring help is on the way. The manager then comes to the front desk to calm the situation down quickly, discreetly and safely.

Recently asked questions

A. We are always working on new releases and improvements on our Duress Solution, we are currently working on a release that will be able to be placed on a thin client / terminal server. We are hoping to have this running successfully in the near future.

A. This is also something we are hoping to achieve in the future.

A. If located locally to Melbourne one of our specialised techs can visit your site and install onto each PC or we can team viewer into each PC and complete the  installation which takes roughly 5 minutes per PC.

A. The Duress system runs as a software and utilises the computer network – it doesn’t run directly with the firewall.

A. Providing you have 1 Mac that has windows installed the solution will work, the server will be installed to this and it will run.

A. The duress subscription ranges from $300 depending on the business requirements, please get in touch for a customised quotation.

A. No, this is yearly subscription for the licence, you have unlimited access to our support team during the licence period.

A. Yes, you can choose where you want to have the button placed on your screen.